Frequently Asked Questions
Everything you need to know about our latest drops and logistics.
How do your product drops work?
Our products are released in limited-edition 'drops'. Once a drop is sold out, it is generally never restocked. We recommend following our official channels for release countdowns.
What is your return policy?
Due to the exclusive and collectible nature of our items, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or incorrect.
How long does shipping take?
Standard domestic shipping typically takes 5-10 business days. For high-demand drops, processing times may vary, and specific estimates will be provided at checkout.
Can I cancel or modify my order after it's placed?
Because our fulfillment process begins immediately to ensure fast delivery, we are unable to cancel or modify orders once they have been confirmed.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.
How can I verify the authenticity of my item?
All official MSCHF products are shipped with branded packaging and digital or physical certificates of authenticity where applicable. Purchasing directly from our website is the only way to guarantee a genuine product.